FAQ

We currently deliver to Germany, France, Italy, Spain, the Netherlands, Belgium, Poland, Austria, Portugal, Sweden, the Czech Republic, Slovakia, Hungary and Luxembourg.

Selected products are also available for delivery to the United Kingdom.

Delivery to certain remote areas and islands may be restricted. We currently do not deliver to Corsica or PO Box addresses.

Yes! Standard shipping is free to regular service areas across our supported delivery countries, including large furniture items.

Additional charges may apply to certain remote locations. If any extra shipping costs are required, we will inform you before arranging shipment.

Orders are normally processed within 0–2 business days after payment confirmation. Once your order has been handed over to the carrier, estimated delivery takes 3–4 business days to regular service areas within our supported destinations.  

The delivery estimate excludes order processing time. Carrier schedules, public holidays and unexpected delays may affect the actual delivery date.  

Please see our Shipping & Delivery page for destinations and full delivery details.

Our standard delivery service covers delivery to your building entrance, doorstep or designated delivery point.

Carrying furniture upstairs, moving it into specific rooms and assembly services are not included.

Some HOMAVO furniture products are shipped in multiple packages. These packages may have separate tracking numbers and arrive on different days.

If you believe a package is missing, please contact support@homavo.eu with your order number.

Once your order has been dispatched, tracking information will be provided so you can follow its delivery progress.

You can track your order here: Track Your Order

If you need help locating your shipment or have concerns about a delivery delay, please contact support@homavo.eu.

If your order has not yet been shipped, please contact support@homavo.eu as soon as possible.

Our team will check whether your requested change can be accommodated. Changes are subject to confirmation and cannot always be guaranteed.

Yes. Orders can be cancelled free of charge before dispatch.

Once your parcel has been handed over to the carrier and tracking information has been generated, cancellation is no longer possible.

If your order has already been dispatched, you may request a return after delivery under our Return & Refund Policy.

Please contact support@homavo.eu as soon as possible if you need to update your delivery address.

If your order has not yet been dispatched, we will check whether the address can be changed. Once shipping has started, changes may no longer be possible.

If you experience a payment issue during checkout, please check your payment details and try again.

If the problem continues, contact support@homavo.eu with a brief description of the issue. Please do not share your full card number or security code.

HOMAVO offers several return options:

Within 14 days: Eligible purchases are covered by the applicable right of withdrawal, with free return shipping.

Days 15–30: Eligible unopened and unused products may be returned under our additional return policy. Return shipping costs apply.

Eligible mattresses: Our 100-Night Comfort Trial Support provides additional assistance with comfort-related concerns.

Please see our Return & Refund Policy for complete conditions.

Simply email support@homavo.eu with your order number and return request.

Our support team will review your request and provide the appropriate return instructions, shipping label or collection arrangements.

Please do not send products to a warehouse or return address without prior instructions from HOMAVO.

For eligible returns within the first 14 days, HOMAVO covers the return shipping cost.

For voluntary returns requested from Day 15 to Day 30, the customer is responsible for the actual return transportation cost, which will be communicated in advance and deducted from the refund.

Different conditions apply to defective products and mattress comfort trial returns.

Within the applicable 14-day withdrawal period, your statutory rights remain available, although handling beyond what is reasonably necessary to inspect the product may affect the refund amount.

For our additional Day 15–30 return policy, products must remain unopened, unused and unassembled, with their original protective packaging intact.

Approved refunds are issued to your original payment method.

Once HOMAVO has processed your refund, it normally takes approximately 2–7 business days for the funds to appear in your account, depending on your payment provider.

Eligible HOMAVO mattresses include 100-Night Comfort Trial Support.

We recommend trying your mattress for at least 30 nights. If you experience comfort or firmness concerns between Night 30 and Night 100, please contact us to discuss suitable solutions.

Depending on your circumstances, solutions may include comfort compensation, an exchange where available or an agreed return and refund.

The trial does not automatically guarantee a full refund, and return transportation costs may apply. Full conditions are available in our Return & Refund Policy.

Yes. Every HOMAVO product comes with a printed instruction manual included in its package.

Please follow the instructions provided with your specific model when assembling, installing or using your product.

Looking for assembly instructions for your HOMAVO product? Please visit our User Manuals page to find and download the relevant guide.

If you need further assistance, feel free to contact us at support@homavo.eu.

Please stop assembly if continuing could cause damage or create a safety risk.

Contact support@homavo.eu with your order number, product model and photos of the missing or affected components.

Our team will review the issue and help arrange an appropriate solution, including replacement parts where applicable.

Care requirements vary depending on the materials and construction of each product.

Please follow the cleaning and maintenance instructions provided with your product. Avoid using unsuitable cleaning agents or methods that could damage the surface or components.

For product-specific care advice, our customer support team will be happy to help.

Each HOMAVO product page provides available sizes, configurations and product specifications to help you find the right fit.

We recommend checking the dimensions of your space and comparing the available options before ordering.

If you need further assistance, contact support@homavo.eu.

Yes. All HOMAVO products come with a 2-year warranty starting from the date you receive your product.

The warranty covers eligible manufacturing, material and functional defects under normal and intended use.

Your mandatory statutory consumer rights remain unaffected.

Our warranty covers eligible manufacturing and functional defects, such as structural defects, faulty mechanical or electrical components, missing essential parts or manufacturing issues that prevent proper assembly.

Damage caused by misuse, improper assembly, unauthorized modifications, accidents or normal wear and tear is generally not covered by the commercial warranty.

Please refer to our Warranty Policy for full details.

Please contact support@homavo.eu with:

Your order number

Product name or model

A description of the issue

Photos or videos showing the problem, where appropriate

Our after-sales team will review your request and help determine the appropriate solution.

Yes. Where an issue can reasonably be resolved by replacing a component, HOMAVO may provide the required replacement part.

Depending on availability, replacement parts may be shipped from our European warehouses or international supply network.

Eligible warranty replacement parts and associated shipping are provided without additional charge where required by the warranty or applicable law.

Please contact support@homavo.eu and describe the issue, including photos or videos where helpful.

Depending on the nature of the problem and applicable consumer rights, solutions may include replacement parts, repair, product replacement, a price reduction or a refund.

Our team will review each case and help you find an appropriate resolution.

You can reach our customer support team by email at support@homavo.eu.

Whether you have a question before ordering or need assistance with a product you have received, we're happy to help.

Our customer support team typically responds within 1–2 business days.

Some requests may take additional time to investigate or resolve, particularly when coordination with a shipping carrier or replacement parts supplier is required.

To help us assist you efficiently, please include your order number, product name or model and a brief description of your question or issue.

For damaged products, missing parts or warranty claims, photos or videos may help our team understand the problem more quickly.

Absolutely. HOMAVO provides after-sales assistance for delivery issues, assembly questions, missing parts, product concerns, returns and warranty requests.

Simply contact support@homavo.eu and our team will help you with the next steps.