Returns & Refunds

Clear policies. Reliable support. Here when you need us: support@homavo.eu

At HOMAVO, we want you to feel confident when shopping with us.

This Return & Refund Policy explains your statutory withdrawal rights, HOMAVO's additional 30-day return policy, our 100-Night Comfort Trial Support for eligible mattresses, return shipping arrangements, refunds and the procedure for damaged or defective products.

Nothing in this policy limits or reduces any mandatory consumer rights available under applicable law.

For all return and refund enquiries, please contact support@homavo.eu.

For eligible online purchases, you may exercise your applicable right of withdrawal within 14 days of receiving the goods, without having to provide a reason.

The withdrawal period is calculated from the date you receive the goods, in accordance with applicable consumer law.

Where one order consists of multiple packages delivered separately, the 14-day period begins when you receive the final package relating to that order.

Please provide your order number and sufficient information for us to identify your order.

Any applicable statutory extensions or additional consumer protections remain unaffected.

For eligible returns made during the first 14 days, HOMAVO will cover the return shipping cost.

Depending on the product, package size and delivery location, HOMAVO may:

• Provide a prepaid return shipping label.
• Arrange carrier collection from your address.

You will not be charged the standard return shipping cost for an eligible return during this period.

Please contact HOMAVO before returning your product so that we can provide the correct return instructions.

Your statutory withdrawal rights apply in accordance with applicable consumer law.

You may inspect the product to the extent reasonably necessary to establish its nature, characteristics and functioning.

Customers should take reasonable care of products while they are in their possession.

This does not affect your statutory rights where goods are faulty, damaged or otherwise non-conforming.

In addition to applicable statutory rights, HOMAVO provides an additional return period of up to 30 days from the date you receive the product.

Products that have been opened, assembled, installed or used are not eligible for HOMAVO's additional Day 15–30 return policy unless the product is defective or applicable statutory rights provide otherwise.

The additional 30-day policy is a voluntary HOMAVO commercial return benefit and does not replace or reduce your statutory consumer rights.

For eligible voluntary returns requested after Day 14 and within Day 30, the customer is responsible for the return shipping cost.

HOMAVO will arrange the appropriate return service and provide a return shipping label or collection arrangement.

Return shipping costs may vary depending on:

• Product size
• Package dimensions
• Package weight
• Collection location
• Destination warehouse

The applicable return shipping cost will be communicated before the return is arranged.

Furniture that has been assembled or installed does not qualify for HOMAVO's additional Day 15–30 unopened-product return policy.

This does not affect your statutory rights where the product is faulty, damaged, incomplete or otherwise does not conform to the contract.

For product defects, please also see our Warranty & Support.

We want you to have enough time to genuinely understand whether your new mattress is right for you.

Eligible HOMAVO mattresses include 100-Night Comfort Trial Support, starting from the date the mattress is received.

Because your body may need time to adjust to a new mattress, we recommend sleeping on your mattress for at least 30 nights before deciding whether its firmness, support and overall feel are suitable for you.

Comfort Support Between Night 30 and Night 100

If, between Night 30 and Night 100, you still feel that the mattress is not suitable for you because of its:

• Comfort
• Firmness
• Support
• Overall sleeping feel

Please contact support@homavo.eu.

Our support team will review your circumstances and discuss an appropriate solution with you.

The appropriate solution and any applicable refund amount will depend on factors including:

• The reason for the request
• Mattress condition
• Actual use
• The circumstances of the request
• The solution agreed between HOMAVO and the customer

Condition of the Mattress

If HOMAVO and the customer agree that the mattress should be returned, it must be:

• Complete
• Reasonably clean
• Free from significant stains
• Free from abnormal or strong odours
• Free from tears or other physical damage caused by misuse
• Free from damage caused by inappropriate use or storage

Throughout the trial period, the mattress must be used on a suitable bed frame or properly supportive mattress base.

Trial Return Shipping

Where a mattress is returned during the voluntary 100-Night Comfort Trial Support period for reasons unrelated to a manufacturing or product defect, HOMAVO will assist in arranging the return.

The customer is responsible for the actual return transportation cost.

This cost may be deducted from the final refund amount.

Once the mattress has been returned and inspected, HOMAVO will process any applicable refund in accordance with the solution agreed with the customer and applicable law.

One Trial Per Customer or Household

The 100-Night Comfort Trial Support is intended to help customers evaluate mattress comfort and personal suitability.

To prevent repeated trial use, only one 100-Night mattress trial return benefit is available per customer or household, unless HOMAVO agrees otherwise.

Product Defects Are Handled Separately

The 100-Night Comfort Trial Support is intended primarily for comfort and personal suitability concerns.

Problems arising from a manufacturing defect, product quality issue or lack of conformity are not limited by this trial policy.

Such issues will be handled separately under our Warranty & Support policy and applicable statutory consumer rights.

The 100-Night Comfort Trial Support is an additional HOMAVO commercial benefit provided beyond applicable statutory consumer rights and does not restrict or reduce any statutory right of withdrawal, legal guarantee or other mandatory consumer protection.

If your product arrives:

• Damaged
• Defective
• Incomplete
• With missing components
• Materially different from the product ordered
• Otherwise non-conforming

Please contact us at support@homavo.eu.

Please provide, where reasonably possible:

Our after-sales team will review the issue and work with you to determine the appropriate solution.

Depending on the nature of the problem and applicable consumer law, possible remedies may include:

• Replacement parts
• Repair
• Replacement
• Price reduction
• Refund

Where a product can reasonably be repaired, HOMAVO may first arrange replacement parts or an appropriate repair solution.

Where repair or replacement cannot reasonably resolve the problem, another appropriate remedy may be offered in accordance with applicable consumer law.

For further information, please refer to our Warranty & Support policy.

Mattress quality and manufacturing defects are handled separately from comfort-related 100-Night Trial requests.

Where a mattress has a confirmed manufacturing or conformity defect, HOMAVO will assess the issue based on the information and evidence provided.

Where appropriate, an eligible mattress issue may be resolved through replacement or refund.

Mattress Sagging

A measurement greater than 2 cm does not automatically establish a manufacturing defect or determine the final outcome of a warranty claim.

Please see the complete mattress measurement procedure in our Warranty & Support – Mattress Sagging section.

To request a return, please follow the steps below.

Once HOMAVO receives your return or the information required to process an approved refund, our support team will begin processing the refund.

For an applicable statutory withdrawal, reimbursement will be made without undue delay and within the period required by applicable law, generally no later than 14 days after HOMAVO is informed of your decision to withdraw.

Where return of the goods is required, HOMAVO may wait until the returned goods have been received or appropriate evidence of return has been provided, where permitted by applicable law.

Approved refunds will be made to the original payment method, unless another method is agreed where permitted by applicable law.

Actual posting times depend on your bank, credit card issuer or payment provider and are outside HOMAVO's direct control.

Please contact support@homavo.eu as soon as possible.

Once the parcel has been handed over to the carrier, the order is considered dispatched and can no longer be cancelled through the pre-dispatch cancellation process.

This applies even if the customer has not yet received the tracking notification.

Once dispatched, the order may be handled through the applicable return process after delivery.

Nothing in this section limits applicable statutory cancellation or withdrawal rights.

For further delivery and cancellation information, please refer to our Shipping & Delivery policy.

Some products may be delivered in two or more separate packages.

Where multiple packages form part of the same order and are delivered separately, the applicable 14-day statutory withdrawal period begins when the final package is received.

For more information about deliveries and shipments, please see our Shipping & Delivery policy.

HOMAVO's 30-day return policy and 100-Night Comfort Trial Support are additional commercial benefits.

They do not replace, restrict or reduce any mandatory consumer rights available under applicable national or European Union law.