Shipping & Delivery

Clear policies. Reliable support. Here when you need us: support@homavo.eu

At HOMAVO, we aim to make delivery as simple and transparent as possible. This Shipping Policy explains where we deliver, estimated delivery times, shipping charges, large-item delivery, order cancellations and how to get support if there is an issue with your shipment.

For any questions regarding an order or delivery, please contact us at support@homavo.eu.

HOMAVO currently ships to the following countries:

United Kingdom

Shipping to the United Kingdom is currently available for selected products only.

At present, UK delivery is available for:

• BBQ-DC: Charcoal BBQ Grill with Adjustable Height & Foldable Side Table
• DC32: Hammock with Stand & 2 Hammocks – 200 kg Capacity
  

Product availability and shipping eligibility may vary by destination.

Remote Areas

Some remote areas, islands and locations outside standard carrier service areas may not be eligible for delivery.

Most remote areas cannot currently be served by our standard shipping network. Where delivery to a remote area is possible, an additional shipping charge may apply.

If an additional charge is required, HOMAVO will inform you before shipment is arranged.

PO Boxes

We do not ship to PO BOX addresses.

Please provide a valid residential or business delivery address when placing your order.

Standard shipping is free of charge to regular service areas within our supported shipping destinations.

Large and oversized products do not incur an additional standard shipping surcharge solely because of their size.

Additional charges may apply only where the delivery address is outside our normal carrier service area and special delivery arrangements are required.

Any applicable additional charge will be communicated before shipment is arranged.

We aim to process orders within 0–2 business days.

Once your order has been handed over to the carrier, estimated delivery takes 3–4 business days to regular service areas within our supported destinations. This estimate excludes order processing time.  
Delivery times are estimates. Carrier delays, public holidays, severe weather and local delivery conditions may affect the actual delivery date.

Actual delivery times may be affected by circumstances outside HOMAVO's reasonable control, including:

• Carrier delays
• Public holidays
• Severe weather
• Transportation disruptions
• Local delivery restrictions
• Unusually high order volumes
• Other unforeseen logistical circumstances

If you have questions about your order status, please contact us at support@homavo.eu.

Furniture and other large or oversized products are delivered to the delivery address provided when the order is placed.

Unless otherwise stated:

Customers are responsible for ensuring that the delivery address and access conditions are suitable for receiving the ordered product.

Some HOMAVO products may be shipped in two or more separate packages.

For orders shipped in multiple packages, the delivery estimate applies from the dispatch of each package. Packages may arrive on different days.

These packages may:

• Be dispatched separately.
• Have different tracking numbers.
• Arrive on different days.

If you believe a package is missing, please contact support@homavo.eu.

Where goods forming one order are delivered separately, the applicable 14-day statutory withdrawal period begins when the final package relating to that order is received.

For more information about returns, please refer to our Returns&Refunds.

If you wish to cancel your order, please contact support@homavo.eu as soon as possible.

Once a parcel has been handed over to the carrier, the order is considered dispatched and can no longer be cancelled through the pre-dispatch cancellation process.

This applies even if the customer has not yet received the tracking notification.

If your order has already been dispatched, you may request a return after receiving it in accordance with our Returns&Refunds.

Nothing in this section limits any mandatory statutory cancellation or withdrawal rights available under applicable law.

HOMAVO maintains selected replacement and after-sales parts in European warehouses.

Where the required part is available locally, we will normally arrange shipment from the appropriate European warehouse.

If a required replacement part is unavailable in Europe, HOMAVO may arrange for it to be shipped directly from our supply network in China.

The standard delivery estimate applies to eligible product orders. Replacement parts shipped internationally may take longer; a separate estimate will be provided where available.

For more information, please refer to our Warranty&Support.

HOMAVO currently does not offer warehouse collection or customer self-pickup.

Orders must be delivered through our approved delivery network.

Returns must also follow the return procedure provided by HOMAVO.

If you experience a delivery problem, including:

• Significant delivery delay
• Missing parcels
• Incomplete multi-package deliveries
• Damaged parcels
• Other delivery-related issues

Please contact support@homavo.eu.

Please include your order number and a brief description of the issue.

Where appropriate, photographs of the parcel or product may help us investigate the issue more efficiently.

If you have received your order and would like to return it, please review our complete return conditions before sending anything back.

HOMAVO offers the following return options, subject to the applicable conditions:

Full details, including eligibility requirements, return procedures and refund conditions, are available in our Returns&Refunds.

For manufacturing defects, faulty products and applicable legal guarantee claims, please refer to our Warranty&Support.

HOMAVO's voluntary return benefits do not replace, restrict or reduce mandatory statutory consumer rights.

For questions relating to:

• Pre-sale enquiries
• Shipping availability
• Order status
• Delivery
• Cancellation
• Missing packages
• Damaged packages
• Other shipping-related matters

Please contact our customer support team using the details below.

HELPFUL LINKS