Delivery, returns & support
Helpful information before and after your order.
Where can I find delivery times and shipping costs?
Standard shipping is free to regular service areas within supported destinations. Orders are normally processed within 0–2 business days after payment confirmation. Estimated delivery after dispatch is 3–4 business days, excluding processing time.
Availability depends on the product and destination; remote-area restrictions or additional charges may apply. Please see our Shipping & Delivery policy for supported destinations, delivery arrangements and full details.
Which return conditions apply to my order?
For eligible online purchases, you may request withdrawal within 14 days of receiving the goods. HOMAVO covers return shipping for eligible returns during this period. Please contact support@homavo.eu before sending anything back.
From day 15 to day 30, the additional voluntary return policy applies only to eligible unopened, unused and unassembled products with intact original protective packaging and complete components. The customer pays the actual return transportation cost. See our Returns & Refunds policy for full conditions. Your statutory rights remain unaffected.
Where can I find warranty and after-sales support?
Eligible physical HOMAVO products have a 2-year warranty from receipt for eligible manufacturing, material and functional defects under normal intended use, subject to assessment. Normal wear, misuse and damage caused by incorrect assembly or care are excluded as described in the policy.
For faults, damage or missing components, contact support@homavo.eu with your order number, product model and clear photos or a video where needed. See our Warranty & Support policy for coverage, claims and available remedies. Your statutory consumer rights remain unaffected.
